Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

About the Guidebook

The Case Management Guidebook has been devised to provide comprehensive guidance and support to professionals working in the field of homelessness and drugs, and is aimed at ensuring that a care and case management approach is used in the context of meeting diverse needs.

The guidebook is the result of an effective collaboration by the Homeless Agency

Partnership, Progression Routes Initiative with support from the National Drug Strategy Team. The information and recommendations contained are embedded in a variety of Government and local strategies including: ‘The Way Home: A Strategy to Address Adult Homelessness 2008-2010’, ‘A Key to the Door, the Homeless Agency Partnership Action Plan on Homelessness 2007-2010’, ‘National Drugs Strategy 2009-2016 and the Report of the Working Group on Drugs Rehabilitation 2007’, all of which emphasise the importance of having in place effective care and case management strategies.

As every individual case will require different inputs and advice, key workers, case managers and line managers need access to information on a wide variety of services, policies and processes. It is therefore intended to ensure that the guidebook supports the important work of case management in assisting the service user to progress out of homelessness and drugs misuse.

While extensive attention has been paid to ensuring that the guidebook contains accurate information, it is vitally important that case managers and those with an interest in the area use it as a reference tool and notify the Integrated Services Team in the Homeless Agency Partnership on if it contains information gaps or if specific information needs to be modified.

It is important to note that a number of significant changes will be taking place in 2010 in relation to the reconfiguration of homeless services, which will alter the detail in certain sections of the guidebook. Changes that occur in the delivery of homeless services in Dublin will be reflected in the online version of the guidebook on These changes follow the implementation of the ‘Pathway to Home’ model and are the culmination of a comprehensive review on homelessness, which took place in 2008. This sought to measure the extent of homelessness in Dublin; carry out an evaluation of current measures in response to homelessness, and review expenditure on these responses in order to determine whether the resource is deployed in a way that ensures that value for money is achieved. Within drug services the establishment of the National Drug Rehabilitation Committee under the office of the Minister of State for Drugs Strategy is progressing work on the coordination of services.  

Mr Cathal Morgan


Homeless Agency Partnership

Mr Tony Duffin


Progression Routes Initiative